Effective: September 7, 2020
Due to the impact of COVID on shipping services, delivery times may be extended and are not guaranteed within their estimated time frame.
Free shipping on all orders:
We currently only sell and deliver to the U.S. and Canada, We proudly offer FREE shipping via USPS! all of our packages ship out of our warehouses in California, Please note that we require 1 working day on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message containing a tracking ID and a link to follow the journey of your package. You can also check your order tracking information by visiting our website and opening the order lookup link. If you have lost your tracking ID, please reach out to our customer support team at firstname.lastname@example.org.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at email@example.com if you believe you have provided an incorrect shipping address.
We want you to be completely happy with your new purchase. If you don't love it, send it back! For more information on how to return an item, please visit our Returns Policy page.
lightonesport is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at firstname.lastname@example.org.
Change shipping policy
We may change this shipping policy from time to time to reflect our current practices. Any changes to this shipping policy will be posted on this website and will take effect after posting, unless otherwise mentioned in the notice. We recommend that you check the shipping policy regularly to understand the current terms and conditions that apply to you. If you use our website after any changes take effect, you agree to comply and be bound by them.